In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process the personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of the Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy X-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original X-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish the personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
We Love our Patients
"I am so glad I've discovered Ali, Duncan and the team at Mumbles Dental Spa. I felt let down by my last dentist and so was a bit fearful of finding someone new. I went..."
"Been waiting over a year on NHS for tooth extraction, so decided to give Ali a visit after family recommendations. Let's face it, dentist visits aren't exactly nice, but I was actually excited about this..."
"Thank you very much to Ali and his team for making me feel very relaxed at my first appointment and explaining everything to me. Recommend these guys 100%."
"I got a wisdom tooth removed at the Mumbles Dental Spa recently and was a bit nervous about it. It turned out to be a really good experience. I felt in the best hands with..."
"Amazing care at Mumbles Dental Spa, as always! All the girls from Caroline, the receptionist to Beverly, the hygienist to my new dentist Ali who is so brilliant and all the staff… thank you for..."
"Ali saw one of our performance rugby players at extremely short notice. By the time she arrived at the clinic, he was scrubbed and ready to see her. As a result, he saved her front..."